Terms & Conds

Bali Beautique Spa Terms and Conditions

BOOKINGS
Booking is not final until confirmation is sent back to Bali Beautique Spa. Credit card details required upon booking for Sunday.

 

CANCELLATIONS
A cancellation fee of 50% of the treatment value will be applied (include Gift Vouchers) if you didn’t turn up. We request a minimum of 24 hours notice for cancelation.

 

ARRIVAL TIMES
Arriving late will shorten your Spa treatment. Remember, your treatment must end on time to prevent further delays, regardless of how late you start.

 

REDEEMING GIFT VOUCHERS
Gift vouchers are only able to be redeemed if they have not expired. Gift vouchers are valid for 6 months from the date of issue, and must be presented on arrival, before any treatment is undertaken. Once purchased, gift vouchers cannot be refunded or exchanged for cash.

 

ISSUES WITH YOUR TREATMENT?
In the unlikely event of you not being happy with your treatment or massage, please advise us within 10 minutes of the commencement of your treatment, and we will happily refund your payment. Refunds cannot be made if the treatment has progressed beyond the 10 minute mark without notification of your dissatisfaction.

 

PRE-NATAL
If you are pregnant, please let us know and we will be happy to advise you on appropriate treatments and any which should be avoided.


PAYMENT
We accept payment by cash, EFTPOS, Visa and Mastercard. We do not take cheques or Diners’ Club cards. Payment with American Express cards will attract a 3% surcharge on your account.

 

VALUABLES
Please leave your valuables at home as we cannot take responsibility for any items left in the Spa.

GROUP BOOKINGS
We are delighted to make special arrangements for birthdays, parties etc. Credit card details required upon group bookings.

 

RESPECT FOR OTHERS
Our spa environment is one of tranquillity and relaxation, so please respect the rights of other Spa guests to peace and privacy. All mobile phones must be switched off or put on silent.

 

THERAPISTS
Our therapists are all female, and are professionally trained in the traditional Balinese methods, to the highest possible standard.

 

SEXUAL HARASSMENT
Bali Beautique Spa does not provide sexual massage.
IT IS A STRICTLY THERAPEUTIC SERVICE.